Copilot PCs are Windows PCs with a neural processing unit (NPU) alongside the CPU and GPU. The NPU handles certain AI tasks on the device, supporting capabilities such as natural-language processing, image and video enhancement, and task automation. Windows features mentioned in the study include Recall and Click to Do (both in preview), Windows Studio Effects, and Live Captions with real-time translation.

For a composite global organization with 2,000 employees and 1,600 Windows PC users, the study projects three-year present-value benefits of $4.9 million to $9.6 million from improved end-user efficiency. It also estimates $53,000 to $92,000 in ITOps efficiency benefits and $22,000 to $66,000 from reduced security-breach risk. Other reported benefits, not quantified in the financial analysis, include improved employee experience and meeting accessibility.

The composite organization’s modeled deployment includes 1,600 Copilot PCs at an average of $1,320 per device, with a three-year present value of about $2.025 million, plus $70,000 in planning and provisioning costs. Across the study’s modeled impact scenarios, projected three-year ROI ranges from 137% to 367%, with net present value ranging from approximately $2.9 million to $7.7 million. These are projections based on a composite organization, not guaranteed outcomes for every deployment.